Professional service
Community Intelligence Research
Custom research into customer behaviour, competitor positioning and emerging market conversations.
A clear path from conversation to action
Who it is for
Teams that need deeper customer, competitor or market understanding than a conventional mention dashboard can provide.
Problems it addresses
Unclear customer language, recurring objections, competitor recommendations, changing trust, emerging opportunities and gaps between internal assumptions and community conversation.
What is included
The exact scope is agreed before delivery. Work can include structured conversation analysis, themes, competitor intelligence, business impact and prioritised strategic recommendations.
Process
- Define the business question and relevant market.
- Confirm sources, scope and delivery expectations.
- Analyse relevant public conversations.
- Deliver findings and recommended actions.
Frequently asked questions
Is this automated?
No. Professional services are human led and may use software to support analysis.
Can the scope be customised?
Yes. Consulting and research enquiries are scoped around the organisation's decision and market.